MichiEdu Tutor Privacy Notice
1. Who we are
株式会社エスハチ, trading as MichiEdu, is responsible for the personal information described in this notice.
Address: 東京都中央区勝どき四丁目6番2-4509号 (4-6-2-4509 Kachidoki, Chuo-ku, Tokyo, Japan) Contact for privacy questions: support@michiedu.com
2. Information we collect about you
When you apply
- · Name, date of birth, and contact details
- · Country where you will be located while tutoring
- · Your immigration status category in that country
- · Academic credentials, including IB results and university details
- · Evidence supporting those credentials
- · Your teaching experience and teaching philosophy
- · Your availability and the languages you teach in
We do not collect passports, visas, residence cards, or other immigration documents.
During your interview
- · A video recording of the interview
- · Notes taken by the interviewers
While you work with us
- · Session records, summaries, and transcripts
- · Messages sent through the platform
- · Quality metrics, including rebooking rate, completion rate, response time, and review scores
- · Payment records and bank or payment provider details
3. Why we use this information
| Purpose | What this involves |
|---|---|
| Assessing your application | Reviewing credentials, deciding your band, conducting and reviewing your interview |
| Displaying your profile | Showing your details to families and publicly |
| Matching | Connecting you with suitable students |
| Delivering sessions | Running, recording, and transcribing sessions |
| Paying you | Processing payments and meeting tax and record-keeping obligations |
| Quality | Reviewing teaching quality and investigating complaints |
| Safety | Investigating safeguarding concerns |
| Improving our service | Developing and improving our platform, including AI systems that support tutoring |
4. Your public profile
Your profile is visible to the public. It shows:
- · Your first name
- · Your IB score
- · Your university
- · Subjects and levels you teach
- · Your country
- · Years of experience
- · Your teaching philosophy
It does not show your surname, contact details, exact location, a photograph that could identify you elsewhere, your immigration status, or how much you are paid.
We ask for your separate consent to public display.
5. Interview recordings
Your interview is recorded. At least two members of the MichiEdu team review it so that we assess candidates consistently.
We keep interview recordings for 12 months after we make a decision, whether or not your application succeeds.
Only named reviewers can access recordings. They are stored in MichiEdu’s business systems, never on personal accounts or devices.
You can ask us to delete your interview recording at any time after we have made a decision.
6. Who we share your information with
Families
Families see the profile fields listed in section 4. They do not see your contact details, your address, or your pay.
Service providers
We use other companies to operate the service. They process information on our behalf and under our instructions, covering hosting, payments, email, video sessions, and transcription. We keep a register of these providers and supervise them as the Act on the Protection of Personal Information (個人情報保護法) requires.
Tax authorities
We report payments to you where Japanese tax law requires it.
7. Information sent outside Japan
If you are located outside Japan, your information is held and processed outside Japan. Some of our service providers store information outside Japan regardless of where you are located.
8. How long we keep information
| Information | Retention period |
|---|---|
| Application records, unsuccessful applicants | 12 months after the decision |
| Interview recordings | 12 months after the decision |
| Profile and account records | 3 years after your engagement ends |
| Session records and summaries | 5 years |
| Payment records | As required by Japanese tax and accounting law |
9. Your rights
You may:
- · Ask for a copy of the information we hold about you
- · Ask us to correct information that is wrong
- · Ask us to stop using it
- · Ask us to delete it
- · Withdraw a consent you previously gave
Withdrawing consent to public display means we cannot match you with students, because families choose a tutor from their profile.
To make a request, contact support@michiedu.com.
10. Changes to this notice
If we change this notice materially, we will tell you before the change takes effect and, where the law requires it, ask for your consent again.
11. Complaints
If you are unhappy with how we handle your information, contact us at support@michiedu.com. You may also contact the Personal Information Protection Commission (個人情報保護委員会).