Cancellation and Refund Policy

Cancelling more than 12 hours before the start is free for both students and tutors, directly from the dashboard. It takes effect immediately with no approval step.

A student cancelling inside 12 hours is charged 50% of the lesson price, and inside 2 hours 100% (treated the same as a no-show). The charge is added to the monthly invoice, and in both cases the tutor is paid their standard share in full.

A tutor cancelling inside 12 hours costs the student nothing. The late cancellation is recorded on the tutor's reliability record.

Either side can propose a reschedule: at least 2 new times within 7 days of the original lesson, and the other side accepts one or declines. The answer is due within 24 hours, or by the lesson start if that comes first.

Reschedules proposed more than 12 hours out are free: accepted moves the lesson, declined or expired cancels it free. Proposals inside 12 hours carry the 50% late-reschedule charge, and a declined one is treated as a late cancellation. No rescheduling inside 2 hours.

No-shows can be reported by the waiting side 15 minutes after the start and are confirmed by Michi review. A student no-show is charged 100%; a tutor no-show costs the student nothing and is recorded against the tutor. A running-late notice button posts a timestamped message into the lesson thread.

When a platform failure or another no-fault situation caused the miss, Michi voids the record and any charge. Confirmed billing mistakes are refunded.

The booking flow records explicit acceptance of this policy.